In this article from Inside Medical Liability, Dr. Susan Hertzberg provides three strategies that can be implemented to reduce and manage instances of patient aggression. “While most patients are extremely appreciative of the healthcare they receive, there are a few who express anger or hostility.” Dr. Hertzberg explains that if patient anger and aggression are not managed properly, it could pose a risk to staff safety and lead to the patient expressing dissatisfaction with the doctor, medical practice or facility on social media or by filing a formal complaint.
READ 3 STRATEGIES FOR DEALING WITH ANGRY PATIENTS