Communication failures during hospital discharge aren’t just administrative missteps—they can have serious, even fatal, consequences. This article from the Medical Professional Liability Association, explores how fragmented processes, unclear instructions, and gaps between healthcare providers, patients, and systems create one of healthcare’s most persistent safety risks. With real-world examples and data underscoring the stakes, it reveals how something as routine as discharge can quickly go wrong. The article also offers a closer look at practical strategies that could transform this vulnerable transition into a safer, more coordinated experience for patients.
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This article originally ran in the MPL Association’s Inside Medical Liability Online in October 2025.
Courses Spotlight:
Nursing Handoff Communications & Hospitalist Handoff Communications
To help our insureds navigate handoff communication risks, LAMMICO offers these complimentary online education courses, "Nursing Handoff Communications" and “Hospitalist Handoff Communications." The courses review the medical/nursing literature, regulatory measures, and professional guidelines on handoffs from the standpoint of risk management and patient safety. CNE or CME may apply. See details on registration webpage.
To access, LAMMICO-insured hospital and facility users can log in at medicalinteractive.com/login, go to the Online Courses page and search for the courses.