LAMMICO Featured Career

Network Specialist
Information Technology Department

Posted: September 18, 2023

Position Summary: Supports the company’s I.T. hardware and software systems including but not limited to audio-visual equipment, video conferencing, telephone, etc. Services the Company’s users by resolving issues in a timely manner while ensuring service level expectations are met, which includes triage and troubleshooting all corporate applications, software, and hardware for all employees both on-site and remote. Overall acts as first line of support for all employee technical issues.

Reporting Relationship: Reports directly to the Vice President of Information Technology

Essential Functions/Responsibilities:

  • Works in a cooperative manner with management, coworkers, customers, and vendors; seeks to support LAMMICO’s mission and vision in daily operations
  • Meets assigned target dates and objectives; helps ensure that department quality, service and productivity standards are met
  • Provides triage and first line of defense to support users at all levels of the Company on computer hardware, software, audio-visual equipment, video conferencing and telephony issues
  • Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
  • Works with our existing vendors providing initial support of simple and moderate issues locally relating to vendor’s product
  • Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution
  • Maintains documentation on issue resolution and standard operating procedures as well as contributes to the I.T. knowledgebase to assist in problem resolution
  • Performs adds/moves/changes of personnel and phone service for employees and departments
  • Deploys new computers, iOS devices, printers, telephones, mobile phones and peripherals
  • Performs basic network troubleshooting to isolate and diagnose common network problems
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  • Documents and analyzes all problem tickets to identify and correct potential problem trends
  • Seeks out user feedback for system improvement and process enhancements
  • Educates and trains employees how to use video conference, meeting room, and conference call equipment while still performing basic setup for employees
  • Educates and trains employees how to use their computer equipment both in the office and remotely
  • Provides feedback from employees about I.T. policies, equipment and procedures to VP of I.T.
  • Manages multiple high priority initiatives in a fast-paced, highly technical environment
  • Attends in-house and external training as directed by the department to improve skills and expand capabilities
  • Ensures that all users are following company security guidelines

Secondary Functions/Responsibilities:

  • Other responsibilities and special projects as assigned
  • Other I.T. department-specific responsibilities and special projects as assigned
  • Works closely with Network Administrator(s) and Network Engineer(s)
  • Is able to lift computer and server hardware and peripherals
  • Accesses I.T. hardware and cable plant components, which sometimes requires the ability to crawl under object or use ladders
  • Acts as a member of an on-call I.T. team to provide after-hours customer support
  • Works on project-related teams to design, implement and support large-scale I.T. initiatives

Education, Experience and Skills Required:

  • Associate Degree in Computer Science, Computer Information Systems, Computer Information Technology, or an equivalent program or two years of experience in the Information Technology field
  • Knowledge and experience in the use of Windows Operating System, Microsoft Office Suite, Collaboration Software and Anti-virus Software
  • Commitment to continuing industry education and individual functional education
  • Strong customer focus, team orientation and critical thinking skills
  • Ability to appropriately handle confidential or sensitive company information
  • Excellent communication skills with the ability to interact and work effectively with employees at all levels within the organization
  • Ability to manage time, set priorities and work independently
  • Proficiency in the use of Microsoft Office Programs
  • Flexibility to work before and/or after regular office hours
  • Ability to travel to remote and telecommuter locations to provide on-site support as needed

Education, Experience and Skills Desired:

  • Insurance industry experience
  • Medical malpractice industry experience
  • Two years of experience in I.T. operations or technical management
  • Prior service desk experience
  • Customer service experience
  • Experience in process improvement
  • Experience with telephony
  • Experience in supporting video conferencing systems
  • Experience with audio-video equipment
  • Experience with mobile telephone support
  • I.T. certification (A+, HDI, MTA, MCSA, Network+, MCP, MCT, etc.)

Interested candidates should submit a cover letter and resume.