Employment

LAMMICO Featured Career

Assistant Underwriter
Underwriting Department

Posted: August 30, 2022

Position Summary:
Assesses risk and processes requests within defined authority limits. Maintains, issues and quotes new and renewal policies and tail coverages; central contact responsible for handling phone inquiries from policyholders; responsible for providing back up for system and application processes and maintenance. Work closely with Marketing, Claims, and Finance and Risk Management departments to resolve policyholder issues.

Reporting Relationship:
Reports directly to the Insurance Operations Support Assistant Manager with oversite from the Insurance Operations Support Manager and technical direction from the Director of Underwriting 

Essential Functions/Responsibilities:

  • Works in a cooperative manner with management, coworkers, customers, and vendors; seeks to support LAMMICO’s mission and vision in daily operations
  • Meets assigned target dates and objectives; helps ensure that department quality, service, and productivity standards are met
  • Answers phone inquiries and screens calls for referral to the Underwriters, Marketing, Agency, and Risk Management; includes handling routine requests for service, coverage and non-coverage questions and billing questions
  • Rates professional and general liability insurance coverage including estimated quotes for changes or new business
  • Responsible for evaluation and underwriting of new and renewal individual Miscellaneous Healthcare Providers medical professional liability insurance coverages; issues new business policies; performs quality review; services book of business
  • Evaluates risk and processes premium and non-premium bearing endorsements (examples include but are not limited to part-time coverage, locum tenens, corporate entity coverage, extended reporting endorsements and address change endorsements)
  • Resolves discrepancies on renewal policies
  • Upon instructions from underwriter, produces mid-term endorsements and invoices; performs quality review and issues new business policies
  • Performs initial review and follow-up on Renewal Applications and generates requests for additional information as needed
  • Generates formal tail quote letters to policyholders
  • Process refunds and handle void check process
  • Provides assistance to Business Analyst  for data reporting requirements, data integrity processing  system/ application processing and maintenance needs
  • Responsible for invoice quality assurance; create manual invoices as needed; conducts open Accounts Receivable research and management including follow up on Overdue Process
  • Handles correspondence to and from policyholders; responds to phone inquiries; provides consultation and advice to insureds
  • Respond to PCF inquiries for discrepancies and requested documentation
  • Responsible for contacting Marketing when physician cancels or moves their coverage to other policies
  • Set up CIS records for corporations or as needed for other risk types
  • Researches past due accounts receivable items and reconciles accounting issues, including premium finance issues.
  • Responsible for contacting premium finance company regarding PFAs, any discrepancies and following up on notices of cancellation for payment; issue policy cancellations and set up refunds accordingly
  • Complete all CE requirements for maintenance of P&C 
  • Attend quarterly JRA committee meetings for professional development

Secondary Functions/Responsibilities:

  • Other responsibilities and special projects as assigned
  • Provide intra and inter departmental training assistance and training on the Underwriting module of the core 
    operating system as well as the CIS record module
  • Acts as back-up to Policyholder Support Reps on individual policy review procedure as needed

Education, Experience and Skills Required:

  • College degreeor equivalent work experience
  • Active P&Clicense, or in the process of obtaining
  • Ability to provide service and deal with demanding customers in a fast paced environment
  • Ability to adapt and learn new procedures
  • Ability to handle multiple tasks in an orderly and timely fashion
  • Ability to access the data warehouse to extract reports and required information
  • Data processing knowledge and experience, including Microsoft Word and Excel
  • Experience with policy quoting, rating and issuance systems, (consideration will be given to existing LAMMICO employees who have demonstrated the ability to perform the role)
  • Strong customer focus and team orientation
  • Ability to appropriately handle confidential or sensitive company information
  • Excellent communication skills with the ability to interact and work effectively with employees at all levels within the organization 
  • Ability to manage time, set priorities and work independently
  • Proficiency in the use of Microsoft Office programs

Education, Experience and Skills Desired:

  • Insurance industry experience
  • Experience with medical malpractice rating and issuance systems


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