LAMMICO Featured Career

Accounting Assistant - Customer Service
Finance Department

Posted: August 16, 2022

Position Summary: 
Performs all premium customer service functions for the company and the RRG subsidiary. The employee will be responsible for assisting insureds with questions regarding payments to LAMMICO and its bank lockbox, invoice questions and assistance with premium finance company payments or financing. The employee will also work closely with the underwriting department, researching and resolving the proper application of premiums to policies.

Reporting Relationship:
Reports directly to the Controller

Essential Functions/Responsibilities:

  • Works in a cooperative manner with management, coworkers, customers, and vendors; seeks to support  LAMMICO’s mission and vision in daily operations
  • Meets assigned target dates and objectives; helps ensure that department quality, service, and productivity standards are met
  • Answers calls daily from insureds related to payments and payment related issues
  • Works with the Finance and Underwriting Departments to investigate and resolve customer payment related issues
  • Assists customers with service issues from the current finance company vendor
  • Understand the various finance options and be able to assist customers with questions
  • Directs customer service issues that are not payment related to the appropriate department
  • Timely follow up with insureds on payment related issues 
  • Responsible for working with the bank on premium related payment issues 
  • Responsible for researching issues with the premium finance company vendor using their reports platform and working with key individuals at the vendor  
  • Suggests and implements new controls and process improvements in the customer service and premium finance area 
  • Assists in the annual financial statement audit and state examinations by providing necessary documentation and support, as well as answering questions 
  • Printing of invoices for customers who request copies

Secondary Functions/Responsibilities:

  • Other responsibilities and special projects as assigned
  • Back up to printing and reviewing premium invoices
  • Serve as a back up to the Accounts Receivable function

Education, Experience and Skills Required:

  • High school diploma 
  • Prior customer service experience
  • Strong customer focus and team orientation
  • Ability to appropriately handle confidential and sensitive company information
  • Excellent communication skills with the ability to interact and work effectively with insureds and effectively handle issues in addition to with employees at all levels within the organization 
  • Ability to manage time, set priorities and work independently 
  • Proficiency in the use of Microsoft Office Programs

Education, Experience and Skills Desired:

  • Insurance industry experience
  • Accounts Receivable experience
  • 3 years of experience in general accounting including Accounts Receivable
  • Working knowledge of Medical Professional Liability products/coverage 
  • Working knowledge of the OASIS Insurance Operating System

Interested candidates should apply below.

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